Uber Eats TCL 9132G Tablet · Charging Limit · General Specialist Engineer

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Streamlined issue brief

Charging capped around 75% · Uber Eats tablet

New issue logged 2026-06-18 for Bunk Lower Parliament.

OpenCheck battery protection / charge limit first

1. Symptoms and evidence

Uber Eats tablet reportedly will not charge higher than around 75%.
Photo shows tablet battery icon around three-quarters/full-but-capped while plugged in.
Device details show TCL 9132G, TCL manufacturer, Android 11, active device.
Happening at Bunk Lower Parliament.

2. Suspects

Battery protection / charge limit setting enabled.
Uber or Android Enterprise device-management policy enforcing a charge cap.
Adaptive/optimised charging pausing charging because the tablet is kept plugged in.
Heat protection pausing charge in a hot kitchen area.
Weak charger, worn cable, dirty USB port, or battery wear if setting is not found.

3. Expand resources

Setting paths to check

Settings → Battery: look for Battery protection, Charge limit, Optimised charging, Adaptive charging, or Battery care.
Settings → Battery → Battery saver: turn Battery Saver off while testing.
Settings search bar: search these words separately: battery protection, charge, charging, optimised, adaptive, limit.
Settings → Apps: check Uber Eats / device-management app only for visible battery or charging controls. Do not uninstall it.
Settings → Security / Device admin apps or Settings → Accounts / Work profile: check whether the tablet is managed. If managed, Uber support may need to remove/change the charging policy.

Troubleshooting tests

Reboot tablet while plugged in, then wait 20 minutes.
Try a known-good charger and USB cable from another working tablet.
Clean/check USB port for food debris or loose connection.
Move tablet away from heat and let it cool before charging.
Charge while powered off for 30–60 minutes and check whether it passes 75%.
If it still stops exactly/consistently at 75%, treat as setting/policy or battery calibration first.

Manual / sources

4. Updated solution/status

Open. Recommended next action is to check for Battery protection / optimised charging / device-management policy. If no setting exists, test charger/cable/USB port/temperature, then escalate to Uber support or replace tablet battery/device if required.

Troubleshooting flow

How to try turning off the 75% charging cap

Exact wording varies by Android build and Uber-managed tablets, so use the Settings search bar if the menu path is different.

Step 1 · Most likely

Search Android settings for charging limit

Open Settings and search battery protection, charging, optimised, adaptive, and limit. If any setting says it stops charging at 75/80/85%, turn it off and retest.

Step 2 · Managed tablet check

Check if Uber/device management is enforcing it

The photo shows Android Enterprise support. If a work profile/device-admin app manages the tablet, the setting may be locked. Do not factory reset or remove management; contact Uber support if the limit cannot be changed locally.

Step 3 · Rule out charging hardware

Swap charger and cable

Use a known-good charger and USB cable from another tablet. If another charger passes 75%, replace the charger/cable. If it still stops at the same percentage, suspect software/policy or battery health.

Step 4 · Heat / kitchen environment

Let the tablet cool

Charging can pause when the device is hot. Move it away from hot pass/ovens/direct sun, remove any thick case temporarily, and test again once cool.

Step 5 · Calibration test

Power-off charge test

Power the tablet off, plug into a known-good charger for 30–60 minutes, then turn it on. If it goes beyond 75% when off, Android/app policy may be causing the cap while running.

Step 6 · Escalate

If still capped

Send Uber support the model, Android version, venue, and evidence. Ask whether the Uber-managed TCL 9132G has a battery-protection policy limiting charge to around 75%.

Evidence

Photos and compressed video

Sensitive IMEI/MAC/IP screenshot is intentionally not published on the public website.

Uber Eats tablet battery icon showing charge around 75 percent — Battery icon appears to stop around the reported 75% level.

TCL 9132G Android 11 device details screen — Device details confirm TCL 9132G tablet, TCL manufacturer, Android 11.

Compressed silent video evidence. Click/tap to play; no autoplay.

Staff / Uber support handover

Copy-and-paste details

Use this when asking staff to test the setting or when contacting Uber support.

Need to confirm

Does it stop exactly at 75%, or around 75%?
Does it show a message such as “charging paused”, “battery protected”, or “fully charged”?
Can staff access Android Settings, or is it locked by Uber?
Does another charger/cable charge past 75%?
Does it charge past 75% when powered off and cooled down?

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Bunk Lower Parliament — Uber Eats tablet charging issue

Equipment: Uber Eats tablet, TCL 9132G, Android 11.
Fault: tablet will not charge higher than around 75%.
Likely first suspect: battery protection / charging limit / optimised charging setting, or an Uber/Android Enterprise device-management policy.

Please check Settings → Battery and use Settings search for: battery protection, charging, optimised, adaptive, limit. If a charge-limit setting is enabled, turn it off and retest. Also turn Battery Saver off while testing.

If no setting is available or it is locked, test with a known-good charger and cable, check/clean USB port, move the tablet away from heat and let it cool, then try charging while powered off for 30–60 minutes. If it still consistently stops at 75%, contact Uber support and ask whether this managed TCL 9132G has a battery protection policy limiting charge. Do not factory-reset or remove the Uber/device-management app without approval.