1. Symptoms and evidence
- Uber Eats printer jammed/stuck and partial printed.
- Orange/error light came on during fault.
- Deliveroo printer/tablet at same station was not affected.
- Settings print confirms Star Micronics TSP100IIIBI Bluetooth printer.
Search this equipment page
Find symptoms, settings, checks, or handover text
Streamlined issue brief
Feed jam / partial print · Uber Eats printer
Resolved issue summary for future repeat faults.
Resolved / monitorRepeat Feed-button self-test reset up to 3 times
2. Suspects
- Paper feed/cutter path jam.
- Paper roll alignment or poor roll quality.
- Printer state/error latch needing reset.
- Uber tablet/app/Bluetooth issue if self-test works but app tickets fail.
3. Expand resources
Manual / how-to / error reference
Use the settings/self-test print on this page for model/interface details and current printer settings.
Troubleshooting tests
- Power off.
- Hold Feed while turning printer on.
- Let self-test/settings print start.
- Repeat up to 3 times if needed.
- Test Feed-only, then test an Uber ticket.
Diagram / parts / sources
Check paper roll, paper path, lid latch, cutter area and power supply before ordering parts.
4. Updated solution/status
Resolved for now: repeating the Feed-button power-on self-test reset three times got the printer working again.
Issue history for this printer
Choose the problem type
Only the partial print/feed jam issue is logged so far. Future Uber printer issues can be added below this same equipment page.
Resolved for now · 2026-05-22
Partial print / feed jam / orange error light
Printer started working again after repeating the power-on Feed/self-test reset cycle three times. Monitor for recurrence.
Open troubleshooting logBluetooth / pairing
No separate issue logged yet.
Paper roll / paper quality
No separate issue logged yet.
Cutter fault
Possible cause in current issue; no confirmed separate fault yet.
App / Uber ticket formatting
Possible cause if self-test/feed are clean.
Power / adapter
No issue logged yet.
Resolved issue log · Partial print / feed jam
Uber Eats printer partial print / feed jam at Bunk Derby
Kitchen has both Uber Eats and Deliveroo printer/tablet setups. The issue was isolated to Uber Eats and is now working again after repeated self-test/feed resets.
Confirmed details
- Venue
- Bunk Derby
- Area
- Kitchen / delivery order station
- Equipment
- Uber Eats ticket printer and tablet
- Model
- Star Micronics TSP100IIIBI
- Interface
- Bluetooth
- Serial
- 2550420091302345
- Settings
- Speed high; density standard; print area 72mm; cutter enabled
- Status
- Resolved for now — 3 self-test resets got it working
Current interpretation
- Self-test/settings page prints when holding Feed while powering on.
- Orange/error indicator lights when the feed starts to jam or get stuck.
- Turning printer off, holding Feed, and powering back on printed the settings/self-test page.
- Repeating that self-test/feed reset sequence three times got the printer working again.
- Deliveroo printer/tablet is unaffected, so compare paper roll/app behaviour against that setup if compatible.
Meaning: the fault appears recoverable rather than fully failed hardware. It may have been a cutter/feed/sensor state, minor paper path drag, or stuck print job/Bluetooth/app state. If it returns, repeat the proven reset first, then inspect paper path/cutter/roller/lid latch.
Proven reset loop
Repeat this if the fault comes back
- Turn printer off. Wait 10 seconds. Do not pull the paper while powered.
- Hold the Feed button down.
- Turn printer back on while still holding Feed. Keep holding until the self-test/settings print starts, then release.
- Repeat up to three times. This cleared the fault on 2026-05-22.
- Test an Uber ticket. If it prints normally, leave it in service and monitor.
- If it fails again: reload paper straight, check cutter/paper path, press Feed several times, try a fresh compatible roll, then restart Uber tablet/app and check Bluetooth pairing.
Orange/error light
What to record next time it fails
- Is the orange light solid or flashing?
- Does the blue power light stay on?
- Does the printer stop at the cutter area or before it?
- Does opening/closing the lid clear the error?
- Does a self-test immediately after the error print normally?
If the same fault keeps returning: clean thermal head, black rubber platen roller, paper sensor, and cutter mouth with isopropyl alcohol. If still recurring, likely worn roller/cutter/sensor/latch or replacement printer required.
Photos / evidence
Printer evidence images
Staff / engineer handover
Copy-and-paste details
Use this when asking staff to keep testing or when sending to an engineer/supplier.
Need to confirm
- Bunk Derby full address/directions for engineer handover.
- Whether orange light is solid or flashing.
- Whether repeated Feed-only/self-test prints jam.
- Whether changing paper roll helps.
- Whether Uber app restart/Bluetooth re-pairing helps if self-test is clean.